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 Delivery Services

BerryPom & James offers FREE delivery to customers with a Fort Worth, TX billing address, within a certain distance. Please refer to the map below. Select Fort Worth Delivery at checkout. We always want to help our customers save on shipping expenses, if you live outside of the delivery area, feel free to select Fort Worth Delivery and we can arrange to meet or local pickup.

Packages are typically delivered the following business day. Weekend and Holiday orders will be delivered on the following business day.

Items will be boxed and left on the porch as if they were shipped. We will do our best to place them in a location that is not visible from the street. Once delivered, you will receive and email confirmation stating the item has been delivered.

There are situations where packages are stolen, we are not responsible for stolen packages once you have received email confirmation stating the purchase has been delivered.

  • We are unable to deliver to apartments or gated communities due to security and limited access to most facilities. We apologize for any inconvenience. However, we are willing to make pick up arrangements. Please email us with your order number to arrange a pick up time.

Shipping

Orders are processed in 1 business day. Holiday and weekend orders are processed on the following business day.

  • Tracking numbers will be emailed once the item has shipped.
  • At times, packages may be lost or stolen, we are not responsible for lost or stolen packages once you have received a tracking number and/or email confirmation stating the purchase has been delivered.

Returns

It is important to us that you are completely happy with your purchase. If you feel the product you have received is not what you were expecting, we are happy to issue a return (shipping costs to be paid by the buyer). Refunds for items must be received within 14 days of purchase. Seasonal items must be returned within 7 days of purchase. In the case where we made a shipping error, we will gladly cover the cost of postage for an exchange or return of the items.

Personalized items may not be returned. We will accept returns on personalized orders if we made an error. We are not responsible for any typographical errors entered at the time of purchase.

  • Items must be in original packaging and unopened.
  • Any promotional discount given will be deducted from the refund amount.
  • If the item was a Fort Worth delivery purchase, please email info@berrypomandjames.com with the order number in the subject line to arrange the return. The item can also be shipped back to the address on the invoice.

What if I selected Fort Worth Delivery at checkout but I do not have a Fort Worth billing address?

If you simply made an error at checkout opting for Free Fort Worth Delivery but you do not have a Fort Worth address, an invoice will be sent with the shipping amount to the email provided at checkout. Invoices must be paid within 24 hours of order date or the order may be cancelled.

Personalized Items

Personalized items can take anywhere from 7-10 days for delivery options and up to 12 days for shipping methods. If you have a question regarding a personalized order, please email info@berrypomandjames.com

Custom Orders

Many of our products can be ordered and received between 7-10 business days. Should you need an item that has limited inventory or out of stock, simply email us at info@berrypomandjames.com with the item request and we will check on availability and how quickly the items can be delivered.

Do you have a theme we currently do not stock?

We are happy to help find and order items to fit your theme at no extra charge. Send us an email or message and we will coordinate with you on ideas and availability.

We are always looking for product suggestions or requests from our customers. Send us a note if there is something you would like to see. 

Contact Us:

Shelby Hale

 




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